Right at Home New Castle County

Who We Are

Right at Home was founded by Allen Hager. For many years, Allen worked in healthcare as a hospital administrator. While in the hospital environment, he watched many of his patients – especially seniors – leave the facility and return home, but not necessarily return to health. Once home, a lot of his former patients were unable to care for themselves.

Allen knew that with a little help, most of these people could lead healthy, happy lives in their own homes. But he also knew that there were very few companies that offered this kind of help. Allen didn't just jump in and start a franchising company, however.

Services for everyone. A plan just for you.

Right at Home offers caregiving services for almost any family and practically any situation. Our in-home care lets loved ones enjoy healthy lives in the comfort of a familiar environment. We tailor our care to your unique situation through a Custom Care Plan. These individualized care programs are carried out through our adult home care providers and include whatever your loved one needs from any of our care categories.

How We Work

The Right at Home difference is found in our process. In very little time, we're able to assess and understand your loved one's unique situation and recommend a custom plan for their particular needs. This gets them the care they need as soon as they need it.

• The Initial Call and Meeting
• The Custom Care Plan
• Caregiver Matching
• Care Supervision

Care Services

Our care services fall into several categories of in-home care for seniors, including services for those with special care situations caused by numerous medical conditions.

Companionship/Homemaking

Light housekeeping and meal preparation can become frustrating tasks to those affected by aging. Right at Home provides assistance for numerous daily activities, as well as basic peace-of-mind services:

• Safety supervision
• Transportation
• Socialization
• Cognitive stimulation
• Monitoring home
• Cooking
• Light housekeeping
• Organization
• Laundry services
• Respite care for family caregivers

Physical Assistance

For those suffering from the physical effects of aging, Right at Home can help throughout the day in a number of ways:

• Ambulatory assistance
• Getting dressed
• Positioning in chair or bed
• Transfer between bed and chair
• Wheelchair assistance

Hygiene

As limitations evolve, basic hygiene can become a challenge. No matter what level of assistance your loved one needs, we can accommodate:

• Bathing and showering assistance
• Bed baths
• Grooming
• Shaving with electric razor
• Oral hygiene
• Toilet and incontinent care

Wellness

Our caregivers can provide services that help your loved one stave off or delay further effects of aging, both physical and mental. We can help foster wellness with services that include:

• Light exercise program assistance
• Meal planning
• Medication reminders
• Safety supervision
• Cognitive stimulation

Where We Care

Right at Home can provide care for your loved one even if they no longer live at home. In fact, our caregivers routinely work with managing and supervising staff in a variety of settings:

• Assisted Living Facilities
• Continuing Care Retirement Facilities
• Skilled Nursing Facilities
• Nursing Homes
• Rehabilitation Centers
• Hospitals (sitter services in addition to other care)

Special Care Situations

Caring for a loved one who has special needs due to an illness or injury can be overwhelming, which makes Right at Home perfect for either full-time care or respite. Our caregivers can accommodate many special physical and mental situations.

With our in-home care services, your loved one will receive a customized care regimen that takes those needs and their environment into account. Some of these special care situations include:

• Home Care for Alzheimer's and Other Dementia
• Hospice/Palliative Care Support

Care Scenarios

These profiles are based on actual Right at Home clients. Hopefully, they can help show you how our Care Services benefit families just like yours.

• Gloria needed companionship and an occasional ride.
• Bob needed help getting around and cleaning.
• Henry was in the early stages of Alzheimer's.
• Hattie was recovering from hip replacement surgery and needed temporary assistance.
• Mandy has Down Syndrome and her own apartment.

About Our Caregivers

Our caregivers want more than a job. They want to make a difference in the lives of those in their care. As a company, our job is to give caregivers the direction and tools they need to fulfill their personal mission of service, as well as our corporate mission of improving the lives of those we serve.

Selection

To ensure that the people we employ meet our high standards, we have a rigorous selection process. Before caregivers can become employed with Right at Home and begin caring for clients, every one of them must go through:

• Reference checks
• Background clearance
• Personal interviews
• Competency testing

Once a caregiver meets our strict selection criteria, it's just the beginning. First, all Right at Home caregivers are insured and bonded. Then, each caregiver goes through a comprehensive orientation process that ingrains our policies and procedures.

Training and Continuing Education

Our CERT (Caregiver Education Retention and Training) program provides ongoing, specialized training that ensures that our caregivers understand the high standards of care expected by Right at Home.

Through Right at Home University – the educational arm of our CERT Program – caregivers are given training on issues that help them develop as better overall caregivers, as well as deal with very specific situations, including:

• Alzheimer's & Dementia
• Medication Management and Compliance
• Osteoarthritis and Mobility Loss
• Hypertension/Stroke Recovery
• Diabetes
• Heart Disease
• Cancer Recovery

Right at Home's staff were very professional, understanding, and helpful with my family; they were willing to go the extra step and to be contacted at all hours. I was amazed how quickly Right at Home was able to get a caregiver in my Grandparents' home and help them immediately. They went through the process of finding a quality caregiver that specifically fit my Grandparents' personality and needs. It was a pretty efficient process all around.