Medical Modalities

Founded in 1987 in North Carolina, Medical Modalities supplies home medical equipment to patients throughout the southeastern United States. Medical Modalities (MMI) offers wound care, electrotherapy and orthopedic equipment to expedite patients’ rehabilitative needs. We specialize in technologically advanced orthopedic and physical therapy equipment, with the aim of helping our patients avoid invasive procedures.  MMI is committed to providing specialty medical solutions that will promote faster healing and enable independence in our patients.

Quick response time, competitive pricing for product rental and purchase, professional installation and state-of-the-art equipment are the hallmarks of our comprehensive service. We also pledge assistance with confirming patients’ insurance eligibility, claims filing, and patient follow-up in order to increase compliance with physicians’ instructions.

 Always a Voice On the Other End of the Line

We know that patients want to speak with a real, helpful person when dialing a provider.  For this reason, Medical Modalities does not use an automatic answering service.  

After-Hours Support

Medical Modalities is prepared to respond to problems even when they occur outside of our regular business hours.  Our answering service has a full listing of service personnel who are on call to keep vital equipment up and running smoothly.

Equipment Specialists

Medical Modalities has a group of trained equipment specialists who are responsible for patient setup and provide thorough instruction of our equipment.  Our staff will also leave instruction manuals with the patient.  Specialists can answer questions about the use and maintenance of equipment to ensure that you and your patient are able to get the maximum benefit of the device.

Patient Services

The patient services department will follow up by phone with patients who receive electrotherapy products, specialty mattresses, and home CPM products. Follow-ups are provided to answer any product or billing questions a patient may have.  This service is invaluable because our patient service personnel are trained to ensure patient compliancy of the product. 

Insurance Specialists

Insurance coverage can be very confusing to deduce, and Medical Modalities is committed to helping. We have contracts with over 50 insurance providers. Our crew of insurance specialists will call in advance to make sure that the patient has adequate coverage prior to delivery of their home device.  When possible, Medical Modalities will also let patients know their co-pay amount in advance of delivery.

Mission Statement
Medical Modalities’ mission is to facilitate patients’ early recovery in the home by providing specialty equipment delivered by professional personnel on a timely basis.

Commitment to Patient Service
As providing quality healthcare at a reasonable cost becomes increasingly difficult, we continue to offer a standard of service that exceeds the expectations of healthcare providers and meets the needs of the patient with state-of-the-art products.  Our equipment specialists are trained to provide home setup of our products and thorough explanations of all devices.  Our goal is to help our patients use their equipment to its full potential, in a way that expedites their recovery and enables their independence.